If for any reason you are unhappy with your purchase, you may return it within 28 days of the order date for a full refund. Goods must be returned in the same excellent new condition they were received, unless the item is deemed faulty.
You will be required to pay for return postage and packaging fees, unless the item you have purchased is faulty. Once we have received your item(s) you will be given a full refund via the payment method of your original transaction.
Please note: Refunds can take up to 21 days to be processed. Processing times may vary and are dependent on your bank.
Custom orders, personalised items and digital downloads
Unfortunately custom orders, personalised items and digital downloads are non-refundable. We also do not accept order cancellations.
If you would like to return your order, or have any questions about our returns policy, please email firstname.lastname@example.org.